ISN Solutions : The Medical IT Specialists

ISN Solutions : Specialists

ISN Solutions has the experience and knowledge to understand the unique requirements of Specialist practices. We understand the business flow and build solutions to maximise your efficiency.

Our support team are amongst the most experienced technicians in the medical IT field and our support ethics are unrivalled in Sydney.

What separates us from the rest is that we will support your hardware and applications without yourself or your staff being stuck in the middle of hardware and software vendor disputes.

Some of the typical concerns we encounter include:

Data availability and time constraints
We understand your busy schedule and the importance of having data available to you when and where you need it. Remote work solutions bring patient records and other medical data to you wherever you are whether it be a remote office, the operating theatre, or even at home. We help you to be more productive and responsive and hopefully give you some more spare time while we're at it!
Space limitations
ISN understands the strict space limitations faced by today's practices. We counter this problem through slimline computers and peripherals and have options for a single printer configured to print scripts, pathology and radiology results, and letters.

A typical specialist clinic includes some of the following equipment which we have successfully implemented into the computer network:

Ultrasound equipment
Nuclear Imaging equipment
ECG equipment
HRA, OCT, Topcon and others

With any network setup we strive to set a standard operating environment (SOE) to protect the integrity of your data and ensure a scalable network infrastructure.

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Example Setup

The following diagram demonstrates

server for medical application and practice files
Backup
ups
firewall for security and remote access
network users
network printers
network attached digital imaging equipment

We also believe Documentation and Disaster Recovery Planning (DRP) are key components of any well structured network. This includes an asset register of the hardware and software, diagrams, policies and procedures and a plan for the network that includes procedures for dealing with a disasters, such as hardware failure, fire, flood, etc.

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Network support and proactive maintenance

All networks require maintenance from time to time. Some of this is reactive support, so a call to a technician when something goes wrong or when a network user requires assistance. In other cases it might be reactive to a problem on the network, such as hardware failure. We have found through preventative support and monitoring, or proactive support, we can greatly minimise the risk of unexpected network interruptions. Regular proactive maintenance is scheduled outside of business hours so the clinic is not disrupted.

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Data Security and Handling

ISN Solutions understands the importance of your data to your business. We also understand the delicate nature of your data and ensure it is handled with the upmost security and privacy.

ISN takes various precautions to protect your data

Antivirus software
Internet security through a firewall(s)
Proper backup and storage solutions and procedures
Standard Operating Environment (SOE)

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Internet Security and Remote Work Solutions

ISN Solutions ensures your network is secure from internet related threats through the implementation of up to date antivirus software and a high standard firewall. ISN Solutions can also offer secure communications between sites or remote access for users through the use of a firewall.

Remote access enables

The remote practice
Access to patient files
Check schedule
Check urgent results or letters
Dictate letters

click here for more information about internet security and remote access solutions

Backup Solutions

ISN Solutions has strong standards and procedures for ensuring the safety and integrity of your data through hardware configuration and set procedures. This includes:

RAID hard drives for the Server. RAID is a system of mirroring (replicating) your server hard drive in real time as it is being used. In the event of hardware failure the mirrored drive takes over and your work is not interrupted.
Tape Backup for scheduled backups with procedures for daily offsite backup to ensure a safe copy of your data at all times in the event of a disaster such as fire or flooding.

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Paperless Practice

The paperless practice is a realistic solution based on strong acceptace of this concept by software vendors, both Health management systems vendors and third party vendors.

Remote work solutions
Voice recognition and digital dictation software
Download pathology and radiology reports
Upload HIC data online

click here for more information about the Paperless Practice

Emerging Technologies

emerging technologies - voice recognition, tablet & pda

Digital Dictation devices and voice recognition software

click here for more information about digital dictation devices

Tablets & PDAs are now integrated into the network solution with health management systems and other third party software communicating and allowing data sharing with these devices.

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Reference Sites

Sydney Retina Clinic and Day Surgery
ISN has been engaged as our Information Technology provider since January 2003... ISN has provided a reliable and consistent service in a professional manner. ... We look to ISN as a partner which assists us enhance our business value and plan for future growth.
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